Privacy Policy

Last updated: July 31, 2026 · Applies to the OurFarmFresh app and ordering service

1.Scope

This Privacy Policy explains how Sariwa Global LLP ("we", "us", "our") collects, uses, and shares information when you use the OurFarmFresh app or website to order milk, dairy products, vegetables, or other produce for delivery, including one-time orders and recurring subscription deliveries (the "Service").

By creating an account or placing an order, you agree to the collection and use of information as described in this policy.

2.Information we collect

We collect only what's needed to verify your identity, deliver your order, and support you if something goes wrong:

  • Account information, your mobile number (used to sign in via a one-time password; we do not use passwords or require an email address) and your name, if you choose to provide it.
  • Delivery addresses, the addresses you save, including the precise location needed to plan an efficient delivery route to you.
  • Order & subscription history, what you've ordered, delivery dates, quantities, and the status of each order or subscription.
  • Payment information, payments are processed by Razorpay, our third-party payment processor. We receive confirmation that a payment succeeded and its amount; we do not receive or store your card, UPI, or bank account details.
  • Device & notification data, a device token used to send you order-status push notifications, managed through Firebase Cloud Messaging.
  • Support communications, anything you tell us directly if you contact support.

We do not collect your precise location in the background, only the address location you explicitly save for delivery.

3.How we use it

  • To verify your identity and let you sign in (OTP sent by SMS).
  • To fulfil your orders: pricing, packing, and routing deliveries to your saved address.
  • To process payments and issue confirmations, through Razorpay.
  • To send you order-related notifications (confirmation, out for delivery, delivered, cancelled).
  • To manage subscription deliveries, scheduling, pausing, resuming, or cancelling recurring orders at your request.
  • To provide customer support and resolve issues with an order.
  • To maintain the security and integrity of the Service, including preventing abuse of promotional or trial offers.

We do not use your information for third-party advertising, and we do not sell your personal information.

4.How we share it

We share information only where necessary to operate the Service:

  • Razorpay, to process your payment. Razorpay's own privacy policy governs how it handles your payment details.
  • Firebase (Google), to deliver push notifications to your device.
  • Delivery staff, your delivery address and contact number are shared with the person fulfilling your delivery, solely to complete it.
  • The business's own staff, the business's admin team can view your order and account details to provide support and manage your orders. Staff at one business cannot see customers of a different business on this platform.
  • Legal requirements, if required to comply with a law, regulation, or valid legal process.

We do not sell your personal information to third parties, and we do not share it for third-party marketing purposes.

5.Data retention & deletion

If you request account deletion, we deactivate your account immediately. You will no longer be able to sign in, and your account is not visible for placing new orders.

We retain your order, address, and subscription history after deactivation. This is standard practice for any commerce platform: past orders are financial and delivery records that businesses are typically required to keep for accounting, tax, and dispute-resolution purposes, and removing them would also affect other records, like settlement and delivery logs, that depend on them. We do not use retained data from a deactivated account for any active purpose such as marketing.

If you have specific concerns about data retention, contact us using the details in Section 10.

6.Data security

  • All data is transmitted over encrypted (HTTPS) connections.
  • Your data is logically separated from other businesses using the same platform. There is no cross-business access.
  • Access to customer data within a business is limited to that business's own staff accounts, based on their role.
  • We do not store your payment card or bank details on our systems. That is handled entirely by Razorpay.

No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard practices.

7.Your rights & choices

  • Update your profile, change your name at any time from your account settings.
  • Manage addresses, add, edit, or remove saved delivery addresses.
  • Manage subscriptions, pause, resume, or cancel a recurring delivery subscription at any time.
  • Notifications, control push notification permissions through your device's settings.
  • Delete your account, request account deletion from within the app, or by contacting us (see Section 5 for what this does and does not remove).

8.Children's privacy

The Service is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

9.Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app or by other reasonable means before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.

10.Contact us

If you have questions about this Privacy Policy or how your information is handled, contact us at: