Terms and Conditions

Last updated: July 31, 2026 · Applies to the OurFarmFresh app and ordering service

1.Acceptance of terms

These Terms and Conditions ("Terms") govern your use of the OurFarmFresh app and website (the "Service"), operated by Sariwa Global LLP ("we", "us", "our"). By creating an account, placing an order, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2.Description of service

The Service lets you order milk, dairy products, vegetables, and other produce for delivery to an address you provide, either as a one-time order or as a recurring subscription (a fixed number of scheduled deliveries purchased in advance). Product availability, pricing, and delivery areas are determined by the business you're ordering from and may change at any time.

3.Account registration & eligibility

  • You must have a valid mobile number and verify it with a one-time password (OTP) to create an account.
  • You are responsible for keeping access to your registered mobile number secure. Anyone who can receive your OTP can access your account.
  • You must provide an accurate delivery address, including a precise location, so your order can be delivered correctly.
  • You must be at least 18 years old to create an account and place orders.
  • One account is intended for one individual; accounts are not transferable.

4.Orders, pricing & payment

  • Prices shown at checkout are final for that order, inclusive of any applicable GST as configured for that product.
  • Payments are processed securely through Razorpay. By placing an order, you authorize the applicable payment charge for that order.
  • An order moves through the following statuses: placed, confirmed, delivered, or cancelled at any point before delivery, per our cancellation policy (see Section 7).
  • We reserve the right to cancel an order, for example if a product becomes unavailable, in which case any amount paid for that order will be refunded per Section 7.

5.Subscriptions

  • A subscription is a fixed number of deliveries of a chosen product, purchased up front at a fixed price, delivered on a set interval (daily, alternate-day, or weekly) until the deliveries are used up.
  • A delivery only counts against your subscription once it is marked as delivered. A cancelled delivery attempt does not consume your balance.
  • You may pause, resume, or cancel an active subscription at any time from within the app. Pausing stops future scheduled deliveries without forfeiting your remaining delivery balance until you resume.
  • Where a free trial plan is offered, it is limited to one redemption per customer, ever, across all trial offers on this Service. We reserve the right to cancel a subscription and withhold any associated benefit if we reasonably believe the trial offer is being abused, for example via multiple accounts.

6.Delivery

  • Deliveries are made to the address and location you provide. You are responsible for ensuring this information is accurate and someone is available to receive the delivery.
  • Delivery days, order cutoff times, and serviceable areas are set by the business you're ordering from and may vary.
  • If a delivery cannot be completed due to an incorrect address, unavailability at the delivery location, or similar reasons attributable to you, we are not responsible for the resulting delay or non-delivery, and standard cancellation/refund terms apply.

7.Cancellations & refunds

OurFarmFresh does not offer refunds. All payments for one-time orders and subscriptions are final once accepted.

You may cancel a one-time order or an active subscription at any time, but a cancellation is only effective if requested with advance notice, before the order cutoff time or scheduled delivery configured by the business you are ordering from. Cancellation requests submitted after this window cannot be applied to that delivery cycle, and the order or scheduled delivery will proceed as originally placed.

If we detect unusual or suspicious activity on your account, including but not limited to suspected fraud, misuse of promotional or trial offers, or any other activity that violates these Terms, we may suspend your account immediately and without prior notice, and no refund will be issued for any resulting cancelled, undelivered, or withheld order or subscription.

8.Account suspension & termination

We may suspend or block your account if we believe, acting reasonably, that you have violated these Terms, misused the Service (including abusing promotional offers), or engaged in fraudulent or abusive behavior. You may also request deletion of your own account at any time (see our Privacy Policy for what account deletion does and does not remove).

9.Limitation of liability

To the fullest extent permitted by law, Sariwa Global LLP is not liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid for the order giving rise to the claim.

10.Intellectual property

All content on the Service, including the app design, logos, and branding, is owned by Sariwa Global LLP or its licensors. You may not copy, modify, or distribute it without our prior written permission.

11.Changes to these terms

We may update these Terms from time to time. If we make material changes, we will notify you through the app or by other reasonable means before the changes take effect. Continued use of the Service after a change takes effect means you accept the updated Terms.

12.Governing law

These Terms are governed by and construed in accordance with the laws of India, including the Indian Contract Act, 1872, the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, without regard to conflict-of-law principles. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts of Hyderabad, India.

13.Contact us

If you have questions about these Terms, contact us at: